Description/The Office's Mission

Office 12 is responsible for the management of the gaming machines, as well as any other games of a similar nature, identified by deed of the Director General; in particular:

• It provides for the exercise of the games assigned to the Office, directly or through concessionaires;
• On the basis of the regulations and possible concession deeds, it defines the quality and security standards and the requisites for the gaming machines, as well as the offer of the distribution and sales points network;
• It supervises the correct custody of the apparatus and devices subjected to technical verification by the certification and inspection bodies;
• It monitors the interest of the market for the different game modalities and types and interacts with the operators to identify possible evolution and improvements;
• It controls, also through the action of possible concessionaires, the conformity of the gaming offer to the regulatory requisites; it collaborates, by providing information, with the institutional bodies and the territorial offices which are responsible for checking the apparatus;
• It manages the databank of amusement and entertainment apparatus and devices;
• In accordance with office 10, it provides for the inquiries and management of the selection procedures contemplated for the granting of licences;
• It also provides for the activities necessary for the execution of the games within the competence of the Office, managing the financial flows, the accounting, the purchases and payments, and updates the central information systems also through the local offices;
• It manages relations deriving from the concessions, especially as regards the verification of the licensees' obligations and the regularity of the gaming; it manages cases of litigation relative to administration and jurisdiction;
• It carries out the action deemed necessary relative to illegalities and irregularities detected and reported to Office 6 for the relative analyses and the successive proposals of general measures to counter such phenomena;
• It checks turnover and revenue relative to the products within its competence;
• In accordance with Office 4, it carries out relevant market and gaming trends analyses; it updates the strategic information system with data on products within its competence;
• It prepares proposals for improvements in terms of both product engineering and sales points networks;
• It manages both the advertising of the products within its competence and that for user protection, liaising with Office 7, relative to the advertising of institutional relevance on responsible behaviour on the part of users.
• It manages the practical aspects of relations with the category associations.